Empower Agents to Create Exceptional Customer Experiences

The demand for exceptional customer service has never been higher. Fortunately, the rewards for providing quick, personalized experiences have never been more lucrative. Give your contact center agents the power to perform with real-time customer insights, recommended actions, and analytics that help you identify opportunities and challenges.

The customer journey has never been more complex, which means you need the ability to connect more data from more sources and make connections across more channels.

More Insights, in Real Time

Agents are frustrated being the last to know. With real-time updates, if a customer just received an email offer and wants to understand more or added an item to the cart but found out it’s out of stock, your agents are in the know and ready to continue the conversation for a personalized customer experience.

CDPs Deliver Better Contact Center Experiences

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Identify Insights for Exceptional Experience

Get quick insights directly into the hands of people who need them. Agents can’t sift through mountains of data, they need help to hone in on what’s most relevant—that’s where Treasure Data comes in. We turn data into actionable insights with AI agent assist to recommend the next best action, predict lifetime value (LTV), likelihood to churn and opportunities to personalize the conversation. Send your agents into each call equipped for a relevant conversation that engages, converts, and drives an exceptional experience.

The customer journey has never been more complex, which means you need the ability to connect more data from more sources and make connections across more channels.

Route to the Right Agent

With comprehensive information on your customers and their attributes, you can route their calls to the right agent. Reduce time to resolution and increase customer satisfaction.

Consumer Survey: Attitudes, Expectations and Preferences for Customer Service

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Data security, consent, and regulation is only getting more complex, particularly for leading brands.

The Only Customer Data Platform you Need

Treasure Data has years of experience integrating and unifying customer data in a secure and privacy-compliant way for hundreds of the Global 2000 companies. Let Treasure Data help you integrate your siloed customer data so your agents can help your customers more. Other departments, such as Marketing and Sales, will benefit from this integrated data as well.

Unified Customer Data & Why It Matters

All for one. One for all.
Data security, consent, and regulation is only getting more complex, particularly for leading brands.
The customer journey has never been more complex, which means you need the ability to connect more data from more sources and make connections across more channels.

More Data Equals More Opportunity

We help you spot more opportunities for connection, optimization and revenue generation by bringing in more data and retaining it forever. More data, more sources, more teams, more systems, more use cases—more opportunities.

We’re your proven partner

Businesses like yours are already using Treasure Data to simplify customer journeys, delight customers with personalized experience and exceed their most important KPIs.

The Role of Data in Real-time Marketing & Enterprise Growth

Want big returns on your data? Learn how to leverage “data gravity” beyond marketing.

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CCW Market Study: State of Contact Center Technology
CCW Market Study: State of Contact Center Technology

Learn how advances in contact center technology are improving CX and more.

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CDPs for Contact Center Transformation
CDPs for Contact Center Transformation

How customer data platforms empower contact center agents to deliver better CX.

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Talk with our experts

We understand that no two companies operate alike. Our professional services team can help you configure a self-managed solution that meets your budget. Our highly attentive technical support staff is always on hand whenever you need assistance.

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