AI vs. Human Customer Service: When Do Consumers Prefer a Bot?

The Current State of Electronic Systems and Human Interactions

A look at whether humans prefer artificial intelligence and chatbots over human interaction

No matter how big a company is, it’s virtually impossible for business owners to stay connected to their clientele 24/7. Whether providing necessary customer support for existing clients or capturing new leads, business owners can spend their entire workday managing these communication channels and still struggle to keep up.

Enter the ever-growing use of chatbots.

A new Arm Treasure Data survey of 1,000 adults recently asked how people feel about AI assists in fields as diverse as medicine to retailing. The industry-to-industry differences are surprising, providing insights to a trend that is rarely examined, but growing rapidly.

Inside this report, you’ll learn:

  • The percentage of people who prefer electronic systems over human interaction
  • The reasons behind why we prefer humans or electronic systems
  • Which jobs we would want automated (some industries rank much higher than others)

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“Treasure Data has allowed us to dig deep into our app events data. It has also allowed us to validate or myth bust speculations that were made about our products before having the ability to look under the hood.TD has absolutely moved us into being a more data centric company. Treasure Data has allowed us to dig deep into our app events data. It has also allowed us to validate or myth bust speculations that were made about our products before having the ability to look under the hood.TD has absolutely moved us into being a more data centric company.”

JOHNNY KAMEL

Digital Analytics Lead, Outcome Health

Vinaybabu Raghunandha Naidu

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VINAYBABU RAGHUNANDHA NAIDU

Software Engineer - Big Data Platform, Wish

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Chief Digital Officer/SVP, Digital, Hart Energy