Never Saw Yourself as a Support Engineer? How Treasure Data’s Unique Customer Focus Makes It a Position Where You’ll Thrive

In Technical Support Engineering at Treasure Data, we keep customer data moving so global brands can deliver in-the-moment experiences on an enterprise-scale, AI-powered platform. This is where trusted profiles, real-time decisioning, and operational rigour come together- restoring velocity, protecting trust, and driving measurable business outcomes in production.

Support isn’t a back-office function- it’s a front-line partner to customers and product. Because our platform is engineered for real-time activation and governed at enterprise scale, the work we do changes outcomes now, not weeks later.

About Me

My name is Meera Ramesh Aikkara, and I’m a Senior Technical Support Engineer at Treasure Data (GB). I work directly with our global customers to ensure their data is reliable and activation-ready, so they can deliver the right experiences at the right time on our Intelligent CDP.

I was drawn to Treasure Data’s secure-by-design architecture and the way the platform unifies batch and real-time processing in a single solution. Working here, I’ve seen firsthand how broadly it spans modern data and AI innovation, and why that matters for customers who need performance, scale, and governance in one place.

That breadth keeps the work challenging, high-impact, and never routine.

Customers consistently commend our Technical Support Team for expertise, responsiveness, and swift resolution; support is frequently cited as one of the top-rated aspects of the Treasure Data experience.

What a Treasure Data Support Engineer Does

• Triages, diagnoses, and resolves issues across data ingestion, identity, segmentation, activation, and APIs to unblock value fast.
• Partners with customer success, solutions engineering, product, and platform engineering to bring clarity, share patterns, and strengthen the product.
• Scales solutions by documenting playbooks, automating repeatable fixes, and building tools that raise team-wide productivity.

Radically Collaborative Engineering Culture

One of the most unusual aspects of support at Treasure Data is how we partner with product and platform engineering. There’s minimal bureaucracy and fast alignment. When we need deeper expertise, engineers jump in quickly, collaborate directly, and share knowledge generously. It’s a two-way street: support brings real-world signals and patterns; engineering brings architecture depth and roadmap context. Together, we ship better outcomes, faster.

Real Impact on Real Brands

We see our work land in production across industries – retail, automotive, CPG, financial services, entertainment, and more – powering real-time personalization and better customer experiences at enterprise scale.

That impact is energising. You can trace the line from your investigation to a solved production incident, a resolved integration, or an unlocked campaign and see the customer outcomes.

Growth That Doesn’t Have a Ceiling

• Project ownership beyond tickets – automation, tools, observability, and reliability initiatives
• Cross-functional exposure – working with CS, SE, and product on launches, migrations, and go-lives
• Deep technical breadth – distributed systems, SQL engines, data modelling, SDKs, and cloud services
• Mentorship and enablement – teaching what you’ve learned to the next wave of support engineers

Many of our support engineers build internal tools that become team staples. Others rotate into operations, release management, documentation, or developer productivity projects. The common theme: autonomy with impact.

In all, ours is not a typical support role with typical responsibilities. It is indeed exciting to be part of a team that takes support so seriously and gives its engineers the freedom and encouragement to grow as much as they want.

Why This Role Resonates

If you love solving hard problems, making systems more reliable, and seeing your work help real users thrive, you’ll find support at Treasure Data uniquely satisfying. It’s a constantly interesting, high-ownership role where you learn fast, collaborate deeply, and make a visible difference for customers and teammates.

Ready to Join Us?

If this sounds like your next challenge, we’d love to hear from you. Treasure Data is growing, and we’re hiring support engineers who want to build, learn, and lead-together. Apply via our careers page and start your next chapter with us.