Service AI Suite: Personalized Experiences, Happier Customers

Turn those you trust on the customer frontlines into superhumans. Improve customer loyalty and lifetime value with personalized clienteling, B2B, and service experiences anchored in unified customer data and AI.

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Service experiences, elevated

Every service interaction with your customers—support, clienteling, or B2B—should be personalized and high value. But that’s impossible without the complete view of your customers and assistance from AI.

Treasure Data’s Service AI Suite helps field service and B2B sales pros boost customer satisfaction and mitigate churn.

Ground interactions in trusted customer data from Treasure Data’s Diamond Record and Intelligent Customer Data Platform (CDP) and get a helping hand from built-in autonomous agents from AI Agent Foundry.

What’s inside the Service AI Suite

Holistic customer view

Eliminate repetitive discovery. With real-time access to each customer’s complete profile (e.g., browsing history, loyalty status, spend), support reps can reduce average handle times and boost first-call resolution times.

Personalization in the field

Improve clienteling and B2B sales interactions with historical and real-time customer data. Understand customers holistically at the moment of interaction and predict their needs with AI.

Predictive AI-powered engagement

Use AI signals to trigger the next best product, message, or experience based on behavioral and contextual insights.

Real-time, personalized on-site experiences

When a customer visits your website, now you can instantly provide status updates while they browse. Build brand loyalty with proactive communications.

AI self-service and cost-effective surveys

When customers need assistance, an AI chatbot connected to Treasure Data’s Diamond Record provides immediate, tailored solutions. Collect feedback, learn, and better serve your customers.

We used to face the problem of understanding the customer behavior on our website. But when we started using Treasure Data’s CDP platform, it helped us analyze and use customer data to improve marketing and customer service."