The Annual Digital Food & Beverage Customer Loyalty Report

How Food & Beverage Brands Are Facing Down New Market Challenges With a Better View of Their Customers

Many food and beverage brands enjoy high levels of customer loyalty thanks to their beloved product offerings and special offers. But a competitive market and an increasingly digital shopping environment can jeopardize customer loyalty. To maintain customer loyalty and stay top-of-mind, brands must harness customer data to power a truly omnichannel marketing and sales strategy.

WBR Insights surveyed 100 leaders from brand manufacturers and consumer goods companies across the U.S. and Canada to identify the cutting-edge technologies and strategies brands are currently using to deliver personalization and lasting value to customers.

Download the report to learn about:

• How online sales have affected customer loyalty–and the latest opportunities brands have to build loyal customer communities
• Why customer data platforms are an essential tool for food and beverage brands focused on customer loyalty
• Key suggestions on how to implement context-based personalization across the entire customer journey
• And more!

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