“Loyalty is driven by a repetitive positive experience with the brand. That means you’ve got to understand all the touchpoints where customers engage with your brand or your company.”
—Donovan Neale-May, Founder and Executive Director of the CMO Council in an interview with Retail TouchPoints
In this changing retail world, every moment counts—and so does every piece of real-time customer data. This report—from the editors at Retail TouchPoints—explains how retail brands and stores are using innovative, data-driven strategies to keep up with customers as they navigate COVID-19 and the coming recovery. See how to keep consumers coming back, with experiences that move as fast as their lives and needs are changing.
In this report, you’ll learn:
Don’t wait to understand how your customers’ behavior is changing. Get ahead of the curve with innovative new technology that helps you understand them better—before reopening!