How does customer service impact brand loyalty? What do consumers value most when interacting with customer service? How do privacy preferences play a role in customer service satisfaction?
Recently, we surveyed 500 U.S. consumers to gauge attitudes toward brand-provided customer service. Key findings include:
Better understand what customers value most when interacting with your customer service center. Get your copy of this new report today, “Consumer Survey: Attitudes, Expectations and Preferences for Customer Service.”