Enterprise Support

Treasure Data invented Fluentd. When you have questions or need a little help, receive support from key contributors of Fluentd.

We are available 24 hours a day, 365 days a year to ensure your team is successful.

Advanced Enterprise Features

Gain access to enhanced enterprise features developed specifically for commercial deployments, including:


  • Encryption at Rest

  • Monitoring*

  • Management*


Training & Deployment Support

Our expert team has architected numerous Fluentd deployments. We'll train your team and share best practices, tailored for you.

Prevent improper configurations. We’ll customize yours and make sure your deployment runs smooothly.

Subscription Menu

Basic

Community Edition
  • Advanced Features*: N/A
  • Support Hours: N/A
  • Software Assurance: N/A
  • Level 1 Response Time: N/A
  • Level 2 Response Time: N/A
  • Level 3 Response Time§: N/A
  • Support Channels: Community
  • Emergency Tickets: N/A
  • Custom Development: N/A

Platinum

Enterprise Edition
  • Advanced Features*: Security, Monitoring, Management
  • Support Hours: 24/7
  • Software Assurance: Yes
  • Level 1 Response Time: 4 Hours
  • Level 2 Response Time: 1 Business Day
  • Level 3 Response Time§: 2 Business Days
  • Support Channels: Web & Email
  • Emergency Tickets: Yes
  • Custom Development: Yes

* Coming Soon
Level 1 severity level is when production and/or mission critical systems are down and no workaround is immediately available.
Level 2 severity level is when major functionality is impaired and a temporary workaround is available.
§ Level 3 severity level is minor loss of functionality and general questions.

Request Information